Shipping policy
CleanEase ("we" and "us") is the operator of (https://www.thecleanease.com) ("Website"). By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions, and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
Shipping Domestically
All orders within United Arab Emirates are shipped using our shipping partner.
Shipping to GCC
All orders within Gulf Cooperation Council are shipped using FedEX.
Shipping Internationally
All International orders are shipped using FedEX, and shipping costs will be automatically calculated according to your shipping address country at checkout.
Delivery Terms
Generally, orders are sent for shipping within 1-2 working days. However, during high seasons, sales, and offers, the delivery time could take 2-4 days.
Change of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping
One Nation is unable to offer shipping to P.O. Box addresses.
Military Address Shipping
One Nation is unable to offer shipping to military addresses.
Parcels Damaged in Transit
If you find a parcel is damaged in-transit, please take a picture of the parcel and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for next steps.
Duties & Taxes
Sales Tax
Sales tax (VAT) will be calculated at checkout page based on your shipping and billing addresses.
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and One Nation encourages you to be aware of these potential costs before placing an order with us.
Cancellations
Once the order is placed and an email confirmation of the order is sent, we do not offer any cancellations as they are made to order.
Customer Service
For all customer service enquiries, please email us at info@thecleanease.com